After contacting a tech at Go Ask Robert you will be issued a secure PIN Code for your session. Please click the green man above. After that page loads, type in your name and the 9 digit pin you were given either on the phone or by email. Now click "Connect to a Technician" to start the process. You will be asked if you want to "save" or "run" the applet in a pop up window - please select "run" Click on the "Run" button again when popup prompted. For our mutual safety - this is over a secure 256 bit encrypted connection!
What is Go Ask Robert's Secure Remote Support Gateway ?
Using a highly secure, 256 bit encrypted connection, our Secure Remote Support Gateway (SRSG) is used to provide instant remote support to clients and employees. We use it to gain control of a remote PC over the web in seconds, without the need to pre-install software.
Go Ask Robert's S.R.S.G. application is a web-based solution for "attended remote support." Once our technician is connected to your PC we have a set of reporting and incident resolution tools at our disposal, giving us just about the same capabilities as if we were sitting in front of your computer.
As long as we both have a working connection to the Internet, the physical distance between us is irrelevant! By "attended remote support" we mean that we can only take actions with the explicit consent of you, the client.
Each time the technician needs to take a new action; for example, seeing which processes are currently running on the customerís device, a dialog box is displayed on your screen explicitly asking you to allow this action at this time. Alternatively, the system can be configured to present a single prompt to you, who can then grant the technician all permissions.